Caring Staff
My daughter recently signed her first apartment lease at Fairways at Hartland after graduating from WKU, and I can't say enough wonderful things about Kelli Giorgio, the Assistant Community Manager.
As a mom, I had plenty of questions and concerns about my daughter fully living on her own for the first time. Kelli immediately put my mind at ease by taking the time to explain the community atmosphere, the safety features, and what makes Fairways at Hartland feel like home. She was patient, knowledgeable, and genuinely cared about making this a positive experience.
She also walked my daughter through the entire leasing process, encouraging her to handle everything independently while offering guidance whenever it was needed. When there were unexpected issues with my daughter's application at the corporate level, Kelli didn't just pass the problem along—she advocated for her and worked diligently to help resolve everything. Her professionalism, kindness, and dedication made what could have been a stressful experience into an exciting milestone. She went above and beyond, and I am so grateful that my daughter's first experience renting an apartment was with someone who truly cares about her residents. Thank you, Kelli, for making this "first big girl apartment" experience such a positive one.